Category Archive: Customer Service

May 03

Polish Your Employees’ Name Badge Presentation

Good customer service and safety standards encourage your employees wear their name badges in a clearly visible manner, but sometimes this can be a challenge. Name tags with simple pins are common in restaurant and retail businesses, but corporate organizations generally issue a name badge. Frequently these are embedded with a proximity reader, bar code, …

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Apr 23

How to Train Your Dry Cleaner (Brian Dameier’s Customer Satisfaction Story)

Editor’s Note: Brian Dameier of Professional Research Consultants uses this story when speaking to clients about developing processes to ensure customer satisfaction. After moving to Newnan, Georgia, my first chore was finding the nearest Home Depot. But my second priority was finding a dry cleaner. To travel as a consultant, all I need is a …

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Apr 12

Customer Experience Trumps PR Whitewash

Joe Flower explains why customer experience always trumps public relations in his article, “Kevin’s Story,” in Hospitals & Health Networks magazine. While staff tends to feel that “our story must defeat their story,” they fail to realize that “the ER, the admitting desk and the billing department have a far more powerful effect on what …

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